WE'RE HERE TO HELP
Thank you for visiting AEMO Foods.
Whether you have a question about one of our products, need help with an order, want information about delivery, or simply need some assistance before placing an order, our team is here to help.
Please contact us using one of the options below and we will do our best to assist you.
CUSTOMER SERVICE
Email:
aemofoodsltd@gmail.com
Telephone:
+44 7301 278212
Address:
AEMO Foods
124 City Road
London
EC1V 2NX
United Kingdom
CUSTOMER SERVICE HOURS
Monday: 9:00am – 6:00pm
Tuesday: 9:00am – 6:00pm
Wednesday: 9:00am – 6:00pm
Thursday: 9:00am – 6:00pm
Friday: 9:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed
UK Bank Holidays: Hours may vary.
You can send us an email or submit the contact form at any time. Messages received outside our customer service hours will be reviewed when our team is next available.
RESPONSE TIMES
We aim to respond to email and contact-form enquiries within 24 hours during our customer service days.
Some enquiries may require additional time if we need to investigate an order, delivery or product issue. If this happens, we will keep you informed.
ORDER ENQUIRIES
If you are contacting us about an existing order, please include your:
- Full name
- Order number
- Email address used to place the order
- Brief description of your enquiry
Providing this information helps us locate your order and assist you more quickly.
Please do not send card numbers, passwords or other sensitive payment information by email or through our contact form.
PRODUCT ENQUIRIES
Have a question about one of our foods?
You can contact us for help with product information, including:
- Available pack sizes
- Ingredients
- Allergen information
- Storage information
- Preparation information
- Product availability
Please tell us the name of the product you are asking about so that we can provide the most relevant information.
DELIVERY ENQUIRIES
If you have a question about delivery before placing an order, please contact us and we will be happy to help.
For an existing delivery, please include your order number when contacting us.
You can also visit our Delivery Information page for information about our delivery service.
PROBLEMS WITH AN ORDER
If something isn't right with your order, please contact us as soon as possible.
When contacting us about a damaged, incorrect or missing item, please provide your order number and explain what has happened.
Where appropriate, we may ask you to provide photographs so that we can investigate the issue.
We will review the information and explain the next steps available to you.
BULK & BUSINESS ENQUIRIES
Interested in purchasing larger quantities?
For bulk-order or business enquiries, please contact:
Please include the products you are interested in, approximate quantities required and any other relevant information.
Our team will review your enquiry and contact you regarding availability.
GENERAL ENQUIRIES
For anything else relating to AEMO Foods, you can reach us at:
Email: aemofoodsltd@gmail.com
Telephone: +44 7301 278212
We welcome genuine questions, feedback and enquiries from our customers.
SEND US A MESSAGE
You can also use the contact form below.
Please enter your name, email address and message, and provide your order number if your enquiry relates to an existing order.
We aim to respond within 24 hours during our customer service days.
AEMO Foods
124 City Road
London
EC1V 2NX
United Kingdom
Email: aemofoodsltd@gmail.com
Telephone: +44 7301 278212
Customer Service: Monday–Saturday
Sunday: Closed