Terms of Service

Last updated: August 2026

These Terms of Service govern your use of the AEMO Foods website and the purchase of products from AEMO Foods.

Please read these Terms carefully before using our website or placing an order.

By using our website or purchasing products from us, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or reduce any rights you have under applicable UK consumer law.

1. ABOUT AEMO FOODS

AEMO Foods operates an online food retail store offering African food products and pantry essentials.

You can contact us using the following details:

Email:
aemofoodsltd@gmail.com

Telephone:
+44 7301 278212

Address:
AEMO Foods
124 City Road
London
EC1V 2NX
United Kingdom

Customer Service Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

2. THESE TERMS

These Terms apply when you:

Visit or use our website
Browse our products
Create an account where available
Place an order
Purchase products
Contact us regarding an order
Otherwise use services provided through our online store

Additional policies may also apply, including our:

Privacy Policy
Refund & Returns Policy
Delivery Information
Cookie information

These documents should be read together where relevant.

3. USING OUR WEBSITE

You may use the AEMO Foods website for lawful purposes.

You must not knowingly:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our systems
Introduce malicious software, viruses or harmful code
Interfere with the operation or security of the website
Misuse our checkout or payment systems
Provide deliberately false information
Impersonate another person
Use automated systems to interfere with the normal operation of the store

We reserve the right to take reasonable action where we identify suspected misuse, fraud or security threats.

4. PRODUCT INFORMATION

We aim to provide accurate and useful information about the products offered through AEMO Foods.

Product pages may contain information including:

Product name
Description
Pack size or weight
Price
Ingredients
Allergen information
Storage information
Preparation guidance
Country of origin where applicable
Product images

We take reasonable care when preparing this information.

However, product packaging, formulations, suppliers and specifications may occasionally change.

You should therefore also check the information provided on the physical product packaging before consuming or using a food product, particularly where allergies, intolerances or dietary requirements are involved.

5. FOOD ALLERGIES

If you or someone you are purchasing for has a food allergy or intolerance, please carefully review the relevant product information and physical packaging before consumption.

Products may contain or come into contact with allergens.

Where applicable, allergen information will be provided based on information available to us from the manufacturer, supplier or product specification.

If you are uncertain about a product's ingredients or allergen information, please contact us before consuming the product.

Do not consume a product if you believe the allergen information is unclear or unsuitable for your requirements.

6. PRODUCT IMAGES

We aim to use images that accurately represent our products.

However, images displayed on screens can vary because of factors such as:

Screen settings
Lighting
Packaging updates
Manufacturer changes
Photography

Product images are therefore intended to help identify and represent the product.

Where the appearance or packaging has changed but the underlying product remains substantially the same, packaging received may occasionally differ from an image displayed online.

Material differences will be handled in accordance with applicable consumer law.

7. PRODUCT AVAILABILITY

Products are subject to availability.

Adding an item to your basket does not necessarily reserve it.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot supply an ordered product, we will contact you where necessary and provide an appropriate refund for the unavailable item.

We will not substitute a materially different product without your agreement where your consent is required.

8. PRICES

Product prices are displayed on our website.

Prices are shown in Pounds Sterling (GBP) unless otherwise stated.

The price applicable to your order will normally be the price displayed when you place the order, subject to the provisions below concerning obvious errors.

Delivery charges, where applicable, will be displayed separately before you complete checkout.

9. PRICING ERRORS

We take reasonable care to ensure prices are accurate.

Occasionally, an obvious pricing error may occur.

If we discover a clear and genuine pricing error before accepting or fulfilling an order, we may contact you to explain the issue.

Where appropriate, you may be offered the opportunity to purchase the product at the correct price or cancel the affected item/order.

Nothing in this section affects your statutory rights.

10. PLACING AN ORDER

To place an order, follow the checkout process on our website.

You will normally be asked to provide information including:

Name
Email address
Telephone number where required
Billing information
Delivery address
Payment information

Please check your order carefully before submitting it.

You are responsible for ensuring the information you provide is complete and accurate.

11. ORDER CONFIRMATION

After placing an order, you should receive an electronic acknowledgement or confirmation.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted every aspect of the order where applicable law permits otherwise.

A binding contract will arise at the point determined by our checkout/order process and applicable law.

We reserve the right to refuse or cancel an order where we have a lawful reason to do so.

12. WHEN WE MAY REFUSE OR CANCEL AN ORDER

We may refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
We reasonably suspect fraud
Delivery cannot reasonably be completed to the supplied address
There is an obvious pricing or product-description error
Purchase restrictions apply
We are legally prohibited from completing the transaction

If we cancel an order after receiving payment, we will refund the relevant amount where required.

13. PAYMENT

Payment must be made using one of the payment methods offered during checkout.

Available methods may include payment cards, digital wallets or other payment options supported by our Shopify store.

Payment services may be provided by third-party payment processors.

By submitting payment information, you confirm that you are authorised to use the chosen payment method.

14. PAYMENT SECURITY

Payment information may be processed through Shopify and other authorised payment providers.

We do not necessarily receive or retain your complete payment-card details.

Please do not send full card numbers, card security codes, passwords or other sensitive payment credentials to AEMO Foods by email or through our general contact form.

15. DELIVERY

We currently deliver to eligible UK addresses.

Available delivery services, charges and estimates are shown during checkout where applicable.

For further information, please read our Delivery Information page.

Customers are responsible for providing an accurate and complete delivery address.

If you discover an address error after ordering, contact us as quickly as possible.

We cannot guarantee that changes can be made after processing or dispatch has begun.

16. DELIVERY TIMES

Delivery dates and times displayed on our website are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances such as:

Courier disruption
Severe weather
Traffic
Public holidays
High parcel volumes
Events outside our reasonable control

Your rights in relation to delayed delivery are not affected.

17. LARGE AND HEAVY ORDERS

Some AEMO Foods products, such as rice, beans, garri and flour, may be sold in relatively heavy pack sizes.

Large orders may:

Cost more to deliver
Be divided into multiple parcels
Require a different courier service

Applicable delivery charges will be displayed before checkout where possible.

18. CANCELLATIONS

Your cancellation rights depend on the type of product purchased and applicable UK consumer law.

For eligible distance purchases, consumers generally have cancellation rights, subject to statutory exceptions.

Certain goods may be excluded from cancellation rights, including products that deteriorate or expire rapidly and certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Please read our Refund & Returns Policy for more information.

19. RETURNS

If you wish to return a product, contact us before sending it.

Because we sell food products, some goods may not be suitable for return once opened or where food-safety or hygiene considerations apply.

This does not remove your legal rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

20. FAULTY OR DAMAGED PRODUCTS

Under applicable UK consumer law, goods must meet required legal standards, including being of satisfactory quality, fit for purpose where applicable and as described.

If you receive a product that is damaged, faulty, incorrect, unsafe or materially different from its description, please contact us.

We may ask for:

Your order number
Product name
Description of the issue
Photographs
Batch or lot information
Date markings where relevant

Please retain the product and packaging while we investigate unless doing so would be unsafe.

Your statutory rights are not affected.

21. REFUNDS

Where you are entitled to a refund, we will process it in accordance with applicable law and our Refund & Returns Policy.

Refunds will normally be issued to the original payment method where appropriate.

After we process a refund, your bank or payment provider may require additional time to make the funds available.

22. PROMOTIONS AND DISCOUNT CODES

From time to time, AEMO Foods may offer:

Discount codes
Promotional prices
Free-delivery promotions
Special offers

Additional conditions may apply to individual promotions.

Unless otherwise stated, promotional codes:

Cannot normally be exchanged for cash
May have an expiry date
May be limited to specified products
May require a minimum order value
May be restricted to one use per customer/order

We may withdraw or amend promotions where reasonably necessary, subject to orders already validly placed and applicable law.

23. CUSTOMER ACCOUNTS

Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials.

Please notify us if you believe your account has been accessed without authorisation.

You must provide accurate information when creating or maintaining an account.

24. REVIEWS AND CUSTOMER CONTENT

If our website allows customers to submit reviews, photographs or other content, submissions must be lawful and genuine.

You must not knowingly submit content that:

Is fraudulent or misleading
Infringes another person's intellectual-property rights
Contains unlawful material
Contains malicious software
Impersonates another person
Contains another person's private information without permission

We may moderate or remove content where reasonably necessary and legally permitted.

25. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual-property rights in original AEMO Foods website content, branding and materials belong to AEMO Foods or are used with permission.

This may include:

AEMO Foods branding
Logos
Original graphics
Original photographs
Website copy
Product presentation
Website design elements

You may use the website for normal personal shopping purposes.

You must not reproduce, commercially exploit or distribute protected AEMO Foods materials without permission unless permitted by law.

Third-party trademarks and product branding remain the property of their respective owners.

26. THIRD-PARTY SERVICES

Our website may use or link to services provided by third parties, including:

Shopify
Payment providers
Delivery companies
Social-media platforms
Analytics providers

Those services may be governed by their own terms and privacy policies.

AEMO Foods is not responsible for independent third-party websites that we do not operate or control.

27. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Please read our Privacy Policy for information about:

Information we collect
Why we use it
Who we may share it with
How long information may be retained
Your privacy rights
How to contact us about privacy

28. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot lawfully be excluded or restricted.

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances for which we are not legally responsible.

If you are a consumer, these Terms do not exclude the protections available to you under applicable consumer law.

29. BUSINESS USE

Our online store is primarily intended for retail customers unless otherwise stated.

If you purchase products wholly or mainly for business purposes, different legal rules may apply to aspects of the transaction.

For bulk or business enquiries, please contact us before placing unusually large orders where appropriate.

30. EVENTS OUTSIDE OUR REASONABLE CONTROL

Sometimes we may be prevented or delayed from fulfilling obligations because of circumstances outside our reasonable control.

Examples can include:

Severe weather
Natural disasters
Transport disruption
Courier disruption
Widespread telecommunications failure
Government restrictions
Major supply-chain disruption

Where this happens, we will take reasonable steps appropriate to the circumstances.

Your statutory rights remain unaffected.

31. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

Our business
Products
Website
Services
Technology
Applicable laws or regulations

The version applying to an order will generally be the version in force when that order is placed, subject to applicable law.

The latest version will be available on our website.

32. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

34. TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms where legally permitted, provided this does not reduce protections available to you under applicable consumer law.

You may only transfer your rights or obligations where permitted by law or where we agree.

35. GOVERNING LAW

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings in the courts available to you under applicable law.

36. CONTACT US

Questions about these Terms or an AEMO Foods order can be sent to:

AEMO Foods