Delivery Information

AEMO FOODS DELIVERY INFORMATION

At AEMO Foods, we aim to make ordering your favourite African foods simple and convenient.

This page explains how we process, dispatch and deliver orders placed through our online store.

Please read the information below before placing your order.

WHERE WE DELIVER

AEMO Foods currently delivers to eligible addresses within the United Kingdom.

Delivery availability and the delivery options offered to you will depend on your delivery address, the contents of your order and the services available at checkout.

Enter your full and correct delivery address during checkout to see the delivery options available for your order.

DELIVERY OPTIONS

Available delivery methods and their respective charges will be displayed during checkout before you complete payment.

The delivery option available may depend on factors including:

  • Your delivery address
  • Parcel weight
  • Parcel size
  • Products ordered
  • Courier availability

Because many of our products, including rice, beans, garri and flour, can be relatively heavy, delivery charges may vary depending on the total weight of your order.

You will always be able to review the applicable delivery charge before completing your purchase.

DELIVERY CHARGES

Delivery charges are calculated and displayed at checkout.

The amount charged may vary depending on the weight and size of your order, your delivery location and the delivery service selected.

The complete delivery charge will be shown before you submit payment.

FREE DELIVERY

Where AEMO Foods offers free delivery, the applicable minimum order value and any other conditions will be clearly displayed on our website or during checkout.

Free-delivery promotions may be changed, suspended or withdrawn from time to time.

Any applicable conditions will be shown before you complete your purchase.

ORDER PROCESSING

After you successfully place an order, you should receive an order confirmation using the contact information provided during checkout.

We will then prepare your order for dispatch.

Orders are processed during our normal operating days:

Monday to Saturday

Sunday: Closed

Orders placed outside our operating hours, on Sundays or on applicable public holidays may begin processing on the next operating day.

ORDER PROCESSING TIME

We aim to prepare orders for dispatch as promptly as reasonably possible.

The estimated delivery information shown at checkout should be used as the primary indication of when you can expect your order.

Processing or delivery may occasionally take longer during particularly busy periods, public holidays, severe weather, courier disruption or circumstances outside our reasonable control.

If a significant issue affects your order, we will use the contact details provided with your order to communicate with you where appropriate.

DELIVERY TIMES

Any delivery timeframe displayed on our website or at checkout is an estimate unless expressly stated otherwise.

Actual delivery times can be affected by circumstances outside our direct control, including courier delays, weather conditions, traffic, public holidays and unusually high parcel volumes.

We recommend checking any tracking information provided for the latest information about your delivery.

ORDER TRACKING

Where tracking is available for your chosen delivery service, tracking information will be provided after your order has been dispatched.

Depending on the courier, tracking information may take some time to become active after dispatch.

Please use the courier's tracking service for the latest delivery updates.

PLEASE CHECK YOUR DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please check your:

  • Full name
  • House or flat number
  • Street name
  • Town or city
  • Postcode
  • Telephone number
  • Email address

Incorrect or incomplete information can delay delivery or prevent your parcel from being delivered.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

MISSED DELIVERIES

If nobody is available to receive your parcel, the courier may:

  • Attempt redelivery
  • Leave the parcel in an authorised safe place
  • Deliver it to a neighbour where permitted
  • Take it to a collection point
  • Return it to their local depot
  • Provide instructions for arranging another delivery

The exact procedure depends on the courier.

Please follow the instructions contained in your tracking information or delivery notification.

SAFE PLACES AND DELIVERY INSTRUCTIONS

Where a courier allows you to specify a safe place, neighbour or other delivery preference, please choose carefully.

Any delivery instructions are subject to the courier's policies and operational requirements.

AEMO Foods cannot guarantee that a courier will be able to follow every requested delivery instruction.

HEAVY ORDERS

Some AEMO Foods products are sold in larger quantities, including rice, beans, garri and flour.

Orders containing several large products may require:

  • A larger parcel
  • Multiple parcels
  • A different delivery service
  • A higher delivery charge

Where applicable, the appropriate delivery options and charges will be calculated or displayed during checkout.

MULTIPLE PARCELS

Large orders may occasionally be divided into more than one parcel.

If this happens, the parcels may not necessarily arrive at exactly the same time.

Where separate tracking information is available, please check each tracking number provided.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photographs of:

  • The outside of the parcel
  • The shipping label
  • The damaged area
  • Any damaged products inside

Please contact AEMO Foods as soon as reasonably possible and provide your order number together with the photographs and a description of the problem.

Please retain the product and packaging while we investigate your enquiry, unless we advise otherwise.

MISSING ITEMS

If an item appears to be missing from your delivery, first check the entire parcel and your order confirmation.

For larger orders, please also check whether your order was dispatched in multiple parcels.

If an item is still missing, contact us with:

  • Your name
  • Order number
  • The name of the missing product
  • Any relevant photographs

We will investigate the issue.

INCORRECT ITEMS

If you believe you have received a different product from the one you ordered, please do not open or use it unnecessarily.

Contact us with your order number and photographs showing the product received.

We will review the issue and advise you of the appropriate next steps.

DELIVERY SHOWS AS DELIVERED BUT YOU CANNOT FIND IT

If tracking states that your parcel has been delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Check any nominated safe place.
  3. Ask other members of your household.
  4. Check with neighbours where appropriate.
  5. Review the courier's tracking information or delivery photograph.

If you still cannot locate the parcel, contact us as soon as reasonably possible with your order number.

We will review the available delivery information and advise you on the next steps.

RETURNED-TO-SENDER PARCELS

A parcel may be returned to us if, for example:

  • The delivery address is incorrect or incomplete
  • Delivery cannot be completed
  • The parcel is not collected from a collection point within the required period
  • The recipient refuses delivery

If your parcel is returned to us, please contact us.

Any refund, replacement or redelivery will depend on the circumstances and your applicable legal rights.

Additional delivery charges may apply where redelivery is requested because incorrect or incomplete delivery information was supplied by the customer.

CHANGES AND CANCELLATIONS

If you need to request a change or cancellation after placing an order, contact us as quickly as possible.

We cannot guarantee that an order can be changed or cancelled after processing has begun.

This does not affect any cancellation or other rights you may have under applicable UK consumer law.

PUBLIC HOLIDAYS AND BUSY PERIODS

Processing and delivery may take longer around:

  • UK public holidays
  • Christmas and New Year
  • Severe weather
  • Major courier disruptions
  • Exceptionally busy sales periods

Where possible, allow additional time when ordering around these periods.

CONTACT US ABOUT A DELIVERY

If you need assistance with an AEMO Foods delivery, please contact us.

Email:
aemofoodsltd@gmail.com

Telephone:
+44 7301 278212

Customer Service Hours:

Monday to Friday: 9:00am – 6:00pm

Saturday: 10:00am – 4:00pm

Sunday: Closed

When contacting us about an existing order, please include your order number so that we can locate the order more quickly.

IMPORTANT

Nothing in this Delivery Information page is intended to limit or exclude any rights you have under applicable UK consumer law.

Last updated: August 2026