Privacy Policy

Last updated: August 2026

This Privacy Policy explains how AEMO Foods (“AEMO Foods”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, purchase products from us, contact us or otherwise interact with our services.

We are committed to handling personal information responsibly and transparently.

This Privacy Policy should be read alongside any additional privacy information provided when we collect personal information from you.

1. WHO WE ARE

AEMO Foods operates an online food retail business serving customers in the United Kingdom.

For questions concerning this Privacy Policy or how we handle your personal information, please contact us:

Email:
aemofoodsltd@gmail.com

Telephone:
+44 7301 278212

Postal address:
AEMO Foods
124 City Road
London
EC1V 2NX
United Kingdom

2. INFORMATION WE MAY COLLECT

Depending on how you use our website and services, we may collect different categories of personal information.

Identity Information

This may include:

• First name
• Last name
• Account information where applicable

Contact Information

This may include:

• Email address
• Telephone number
• Billing address
• Delivery address

Order Information

When you place an order, we may process information including:

• Products purchased
• Product quantities
• Order value
• Order number
• Delivery method
• Order status
• Returns and refunds
• Previous purchases

Payment Information

Payments may be processed by Shopify and/or third-party payment providers available through our store.

Depending on the payment method used, payment providers may process information such as:

• Payment-card details
• Billing information
• Payment status
• Transaction information

AEMO Foods does not necessarily receive or store your complete payment-card details.

Website and Device Information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Products viewed
• Approximate location derived from technical information
• Referring website or source
• Cookie and similar technology information

Communications

If you contact us, we may process:

• Emails
• Contact-form submissions
• Customer-service communications
• Complaints
• Product enquiries
• Delivery enquiries
• Return and refund enquiries
• Other correspondence

3. HOW WE COLLECT INFORMATION

We may collect information:

Directly from you, for example when you:

• Place an order
• Create an account
• Contact customer service
• Submit a contact form
• Subscribe to marketing communications
• Request a refund
• Make a complaint

Automatically, when you use our website through cookies and similar technologies.

From service providers, such as payment processors, delivery providers and ecommerce technology providers where necessary to provide our services.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process orders
• Take and verify payments
• Arrange deliveries
• Send order confirmations
• Provide delivery updates
• Handle returns and refunds
• Respond to questions
• Provide customer support
• Investigate complaints
• Prevent or detect fraud
• Maintain website security
• Operate and improve our website
• Understand how customers use our store
• Maintain appropriate business and financial records
• Comply with legal and regulatory obligations
• Send marketing communications where permitted

We do not need every type of personal information for every purpose.

5. OUR LAWFUL BASES FOR PROCESSING

Under UK data-protection law, we need an appropriate lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process information where necessary to perform a contract with you or take steps at your request before entering into a contract.

For example, we need your delivery information to fulfil an online order.

Legal Obligation

We may process information where necessary to comply with applicable legal obligations, such as certain accounting, tax, regulatory or consumer-law requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include activities such as:

• Protecting our business from fraud
• Maintaining website security
• Improving our services
• Managing customer relationships
• Defending legal claims

Consent

Where required, we may rely on your consent.

For example, consent may be used for certain marketing communications or non-essential cookies.

Where processing is based on consent, you can generally withdraw that consent at any time.

6. ORDERS AND CHECKOUT

When you place an order, we need certain information to complete the transaction.

This can include your:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Products ordered
• Delivery selection
• Payment information

We use this information to process your order, communicate with you and arrange delivery.

If required information is not provided, we may be unable to fulfil your order.

7. PAYMENTS

Our online store is powered by Shopify, and payments may be processed using Shopify Payments or other payment providers made available through our checkout.

Payment providers may collect and process your payment information in accordance with their own privacy and security practices.

We generally receive confirmation of the transaction and information required to manage your order rather than needing to store your complete card details ourselves.

8. SHOPIFY

Our online store uses Shopify to provide ecommerce functionality.

Shopify may process personal information when you:

• Browse our store
• Add products to your basket
• Create an account
• Complete checkout
• Place an order
• Interact with ecommerce functionality

Shopify operates its own privacy and security practices.

9. DELIVERY PROVIDERS

When we dispatch an order, we may need to provide relevant information to the delivery company responsible for delivering your parcel.

This can include:

• Your name
• Delivery address
• Telephone number
• Email address
• Delivery instructions
• Parcel information

We provide only information reasonably necessary to arrange and manage delivery.

10. OTHER SERVICE PROVIDERS

We may use third-party companies to help operate AEMO Foods.

Depending on the services we use, these may include:

• Ecommerce platforms
• Payment processors
• Delivery companies
• Website hosting providers
• Email providers
• Customer-service providers
• Analytics providers
• Accounting providers
• Fraud-prevention services
• IT and security providers
• Marketing providers

These organisations may process personal information where necessary to provide their services.

11. MARKETING

Where permitted, we may send information about:

• New AEMO Foods products
• Special offers
• Product updates
• Recipes
• Store news

You can unsubscribe from marketing emails using the unsubscribe option included in applicable marketing communications.

You may also contact us to request that we stop sending direct marketing to you.

Stopping marketing communications does not prevent us from sending necessary service messages about an existing order or account.

12. COOKIES

Our website may use cookies and similar technologies.

Cookies can help with functions such as:

• Keeping items in your shopping basket
• Remembering preferences
• Operating checkout
• Maintaining website security
• Understanding website usage
• Measuring website performance
• Supporting advertising or marketing where applicable

Some cookies are necessary for the website to function.

Other cookies may require your consent depending on their purpose and applicable law.

Where required, you can manage your choices through the cookie controls made available on our website.

13. ANALYTICS

We may use analytics services to understand how visitors use the AEMO Foods website.

This can help us understand information such as:

• Which pages are visited
• Which products receive interest
• How visitors navigate through the website
• General website performance

We may use this information to improve the shopping experience.

14. SOCIAL MEDIA

AEMO Foods may operate accounts on social-media platforms.

If you interact with us through a social-media service, that platform may process your information according to its own privacy policy.

Information you make publicly available on a social-media platform may also be publicly visible.

15. WHEN WE MAY SHARE INFORMATION

We do not needlessly disclose customer information.

However, we may share personal information where necessary with organisations such as:

• Shopify
• Payment processors
• Delivery companies
• Technology providers
• Professional advisers
• Accountants
• Fraud-prevention providers
• Regulators
• Courts
• Law-enforcement bodies

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

16. WE DO NOT SELL YOUR PERSONAL INFORMATION

AEMO Foods does not sell customers' personal information in the ordinary meaning of selling customer databases for money.

Certain privacy laws may define terms such as “sale” or “sharing” more broadly, particularly in relation to some advertising technologies. Where applicable, appropriate controls will be provided as required by law.

17. INTERNATIONAL DATA TRANSFERS

Some of our service providers may operate or store information outside the United Kingdom.

This means personal information may sometimes be transferred internationally.

Where UK data-protection law requires safeguards for an international transfer, we will rely on an appropriate transfer mechanism or safeguard.

18. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory and reporting requirements.

Different categories of information may be kept for different periods.

For example, certain transaction and financial records may need to be retained for a period required by law.

When personal information is no longer required, it may be deleted, anonymised or otherwise securely disposed of where appropriate.

19. SECURITY

We take reasonable steps to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Our ecommerce and other technology providers may also maintain their own technical and organisational security measures.

However, no internet-based service can guarantee absolute security.

20. YOUR UK DATA-PROTECTION RIGHTS

Depending on the circumstances, UK data-protection law may give you rights concerning your personal information.

These can include the right to:

Access

Request a copy of personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete personal information in certain circumstances.

Restriction

Ask us to restrict the processing of personal information in certain circumstances.

Object

Object to certain processing, including certain processing based on legitimate interests and direct marketing.

Data Portability

Request certain personal information in a structured, commonly used and machine-readable format where the legal requirements apply.

Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal does not make processing carried out before withdrawal unlawful.

Not every right applies in every situation, and legal exemptions may apply.

21. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To make a privacy request, contact:

aemofoodsltd@gmail.com

Please write “Privacy Request” in the subject line where possible.

We may need to verify your identity before fulfilling certain requests.

We will respond in accordance with applicable data-protection law.

22. COMPLAINTS

If you have concerns about how AEMO Foods handles your personal information, please contact us first so that we can investigate.

You may also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Making a complaint does not affect any other legal rights you may have.

23. CHILDREN

AEMO Foods is a general food retailer and our website is not intended to collect personal information knowingly from children who are not legally able to provide the relevant information or enter into transactions themselves.

If you believe a child has provided personal information inappropriately, please contact us.

24. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

AEMO Foods is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy information provided by any third-party website you visit.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website
• Our services
• Technology
• Legal requirements
• Service providers

The latest version will be published on our website with an updated revision date.

26. CONTACT US

If you have questions about this Privacy Policy or how AEMO Foods handles personal information, contact:

AEMO Foods

Email:
aemofoodsltd@gmail.com

Telephone:
+44 7301 278212

Postal address:
124 City Road
London
EC1V 2NX
United Kingdom

Customer Service Hours:
Monday to Friday: 9:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

Last updated: August 2026